Return/Refund Policy

Last updated: January 2026

At Aulfat, customer satisfaction remains one of our highest priorities. We are committed to providing a professional and reliable shopping experience for all customers.

Returns

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return:

  • Items must remain unused and in original condition

  • Products must be returned in original packaging

  • Proof of purchase or order confirmation is required

Returns that do not meet these conditions may not be approved.

Return Authorization

To initiate a return request, please contact our support team before sending any items back.

Contact:
uswholesale@aulfat.com

Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives:

  • damaged,

  • defective,

  • or incorrect,

please contact us promptly so our support team can assist with a resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Opened fragrance products

  • Personal care items

  • Clearance or final sale products

  • Gift cards

  • Customized or special-order items

Refund Process

Once your return is received and inspected, we will notify you regarding approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take up to 10 business days depending on your financial institution

Shipping costs are non-refundable unless the return is due to our error or a damaged item.

Contact Information

Aulfat

254 Chapman Rd, STE 208 #20399
Newark, Delaware 19702, USA

Email:
uswholesale@aulfat.com

Phone:
302-579-5763